FAQ

We’re based in County Limerick, Ireland, and we ship worldwide from here! Our central location allows us to deliver efficiently to a wide range of countries.

Orders are processed within 1-2 business days and then shipped. Shipping times vary based on your location, but standard shipping usually takes 3-7 business days within Ireland. International orders may take longer.

Yes, we ship internationally to many countries! Shipping rates and times will vary based on your location.

You can check estimated shipping costs at checkout or HERE on our Shipping and Delivery Page.

If you have any questions about international shipping, please contact us at Contactus@thecolourfulcrystal.com.

Once your order ships, you’ll receive a tracking link via email. You can follow this link to see real-time updates on your shipment’s location and estimated delivery.

Absolutely! Our packaging is designed to be gift-ready, including all jewellery and delivery boxes. We also exclude invoices from packages to ensure a seamless gifting experience.

We strive to process orders quickly, but if you need to make changes or cancel your order, please contact us as soon as possible. While we can’t guarantee modifications after processing begins, we’ll do our best to accommodate your request. Once orders have been shipped, we can not cancel the order.